Balloon Delivery

Can I choose a delivery date?

Yes, you can order online for any date in advance, this applies to local delivery and postage delivery. At the checkout you can select the date of your choice.  99% of our UK postal deliveries arrive on the chosen date and our local deliveries are always on time. 

We recommend that when you require balloons for a weekend, you order them to be delivered on a Friday as weekend postage is unbearably expensive

We DO NOT Deliver Internationally 

For all deliveries we STRONGLY ADVISE that the recipient knows that a parcel is going to be delivered - even if you want the contents to be a surprise - this ensures delivery is made on time and reduces the risk of damage due to additional handling by the courier.  

How will my gift be delivered?

We send all our UK parcels via DPD, using their Next Day service to ensure maximum freshness of our balloons

What if the recipient is out at the time of delivery?

We strongly advise that the recipient is expecting our delivery, even if you want the contents to be a surprise.  Damages are very rare but are more likely to happen on a second delivery attempt and unfortunately we are unable to offer refunds for damages in this instance.

You will receive an e-mail/ text the evening before delivery advising that delivery will take place the next day.  You will be able to respond to the courier with this e-mail/ text if you wish the gift to be delivered to a neighbour or left in a safe place, which we recommend if there is a possibility that the recipient will not be in.

We do not recommend using any other delivery instructions such as changing the delivery date, address or having the parcel left at a local pick up point/ shop as these will all result in a delay in the parcel being delivered and we cannot be held responsible for damages or other problems caused by this. If the recipient is not at home at the time of delivery and no request has been made, then a card will be left with details of how the item can be redelivered or collected.

Where can you deliver to?

We can deliver to all addresses in the UK for next day except Scottish Highlands north of Aberdeen, Islands and Ireland (North & South) which are a 2 day service.

Seasonal Delivery Times

Due to the volume of orders and to avoid disappointment at seasonal events (Valentines day, Christmas, Mother's Day, Father’s Day and Easter) gifts may be dispatched for delivery earlier than your chosen date by up to 3 days.   We will make every effort to advise customers should we have to do that.  

We refer particularly to cases of adverse weather (snow) where additional delivery time may be required in localised areas and we therefore want to ensure timely dispatch.

Can I specify a time for delivery?

Standard Next Day Service* can take place anytime between 8am-6pm Monday – Friday.    

How much does delivery cost?

Delivery prices are included in the product cost for standard next day service

Can you deliver same day?


Can I check if my balloons have been delivered?

When we dispatch your gift, you are sent an e-mail with a tracking reference number. You will receive an update from the courier on the morning of delivery to advise you of the hour that the gift will be delivered.  You can check the progress of your parcel at any time by following the link provided.   If you experience any difficulties then we will be happy to assist you to track your parcel.

What happens if my gift arrives damaged?

We take great care to ensure that our balloons leave us in perfect condition and that the packaging will ensure its safe delivery.

All products are in clearly marked boxes to reduce damages, however if your gift should be damaged on arrival, then we will require photographs showing the damage and the outer packaging on the moment you open them. 

We do not accept balloon returns if damage photos have not been sent to us within twelve hours

What happens if my gift arrives late?

We dispatch your gift using DPD next day service for UK mainland deliveries and for Islands and Scottish Highlands allow an additional day.  99% of the gifts arrive the next day.

For special events we recommend that you order your gift to arrive a day early.

If a delivery attempt was made and the recipient was not in, then we cannot offer any refund for either the delivery or the products.

For more information on delivery, please click here to visit our Delivery Information Page.

How do I know that you have received my order?

If you order is successful you should receive an automated email.  For this reason it is really important that you check the accuracy of the e-mail address you provide.

How do I cancel or amend my order?

You will need to amend or cancel two days prior to your chosen delivery date, 

Gift Messages

Can I include a message?

Yes, all orders include a personal message card. This can be entered at the start of the ordering process after the item has been added to the cart, however there is an opportunity to amend the message before checkout.  Please remember to include your own name so that recipient knows who it is from.

Do you include an invoice?

No, the only information sent with the gift is the personal message card.  

Customer Services

I have an enquiry or would like to make a complaint

We take great care to ensure all balloons leave us in excellent condition. If you have any questions or are in any way disappointed with our service please contact our customer services by telephone on 01274 693092 or use our Contact Us form.

We aim to respond to all customer service enquiries within one working day and resolve all complaints within three working days.